OAO “Strakhovaya kompaniya Rostra” (Rostra Insurance Company) is a universal Russian insurance company that provides services to both legal entities and individuals.
Task
Designing the functionality of the system, considering integration with third-party data sources on the client side as well as from external suppliers. Developing the service catalog structure based on the client’s requirements specification. Designing the layout of all website pages and web services – the main page and all target pages: page structure and visualization. Adapting and processing content in accordance with the new structure. Enhancing the functionality of self-service sections. Integrating the developed system with the client’s internal IT systems.
Solution
1.Client requirements analysis and information gathering:
Interacting with the client to fully understand their needs and expectations. Gathering information about third-party data sources and systems that need to be integrated. Defining the required service catalog structure based on the client’s requirements.
2.System functionality design:
Developing functional requirements and system specifications, considering the integration with third-party data sources. Defining key functions such as user registration and authentication, service browsing and selection, policy issuance and management, and customer data processing and storage.
3.Designing website pages and web services:
Creating visually appealing designs for the main page and all target pages, taking into account the client’s requirements. Developing page structures and visualizations that ensure clarity and user-friendliness.
4.Adapting and processing content:
Transferring existing content to the new service catalog structure. Processing content to improve its quality, readability, and alignment with the new design.
5.Enhancing self-service functionality:
Developing additional features for self-service sections, such as online premium calculation, request and retrieval of certificates, notifications, and policy updates.
Stages
1.Integration with third-party data sources:
Developing mechanisms for communication and data exchange with the client’s external systems and third-party suppliers. Implementing API interfaces and data transfer protocols to ensure data synchronization and updates.
2.Service catalog structure development:
Creating a hierarchical structure for the service catalog, considering the client’s requirements and the specific nature of the offered insurance products. Implementing search, filtering, and sorting functionality for user convenience.
3.Web services and main page:
Developing and implementing functionality for the main page, including welcome information, a brief company description, links to self-service sections, and other important sections. Designing web services for policy issuance, management, premium calculation, and information retrieval.
4.Content adaptation and processing:
Transforming existing content to align with the new service catalog structure. Processing texts, images, and other media elements for optimal display and perception on the website. Ensuring consistency and a unified content style.
5.Integration with internal IT systems:
Developing integration mechanisms with the client’s internal systems, such as customer management system, financial system, and others. Ensuring secure and reliable data transmission between systems using appropriate protocols and encryption.
The Results
- Development and implementation of a functional information system for customer self-service with automated point calculation.
- Integration with third-party information providers, billing system, and personal account. Not just the development of a modern design and well-thought-out online service, but also the seamless integration.
